|
Have you ever contacted a customer service department because of a process or technology failure? Perhaps the online ordering system has bac...
Read MoreReading Time:
1min
27/07/2015
.png "Rectangle 1 (14)")
|
So far in these blogs we’ve looked at IT value and Customer experience – these should be our drivers...
Reading Time:
5min
8/07/2015
|
Welcome to a new series of blogs that I am delighted to be delivering for Sunrise. The focus of thes...
Reading Time:
4min
24/06/2015
|
Service Desks can counter the threat of “DIY” online support options by offering a faster, more effe...
Reading Time:
1min
2/03/2015
|
Delivering a positive customer experience is becoming the most effective way to prove the value of t...
Reading Time:
1min
17/02/2015
|
Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier ...
Reading Time:
2min
3/02/2015
|
With so many benefits not only to the customer, but also to your Support Team, the question should r...
Reading Time:
2min
26/01/2015
