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The NHS has faced unprecedented challenges due to budget cuts, forcing healthcare providers to do more with less. With the NHS experiencing ...
Read MoreReading Time:
5min
19/08/2024
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Improving your service desk’s effectiveness and efficiency is like baking a cake – you need the righ...
Reading Time:
3min
8/08/2024
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When things go wrong, having a solid plan can make all the difference. That's where the Configuratio...
Reading Time:
6min
1/08/2024
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We've all experienced good customer service and "not so good" customer service. Imagine you've repor...
Reading Time:
5min
29/07/2024
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A high-performing service desk isn’t merely a support centre; it’s the pulse that keeps operations s...
Reading Time:
5min
17/07/2024
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Your organisation is like a bustling city, with each department representing a different neighbourho...
Reading Time:
4min
30/05/2024
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If you visited The Service Desk and IT Show (SITS) this past April, you may have swung by our stand ...
Reading Time:
4min
28/05/2024
