HR Case Management Product Brochure

Sunrise HR Case Management (HRCM) software has been built on the concept of a service desk approach, but designed specifically for HR departments who are looking to optimise HR Service Delivery. Download the HRCM brochure for full details.

From a simple request for your company’s latest maternity leave policy to complex grievances, Sunrise HRCM ensures that every step is recorded, tracked and easily accessible to only those who need it and all from one location.

With Sunrise HRCM, not only will HR teams have a single place for all employee support interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice.

Many organisations are moving towards a Service Desk model or Shared Services initiative to facilitate effective employee relations. Sunrise HR Case Management (HRCM) is a powerful and comprehensive Service Management solution designed to provide a single place for all employee support interactions, allowing you to automate and manage key HR processes, spot trends over time, and ensure consistency and accuracy of issue resolution and advice. Sunrise HRCM is ideally suited to this approach to managing employees’ cases, queries, requests and documentation, and also features an intuitive Self–Service portal for employees.

Sunrise HRCM includes configurable case queues, smart searching, and integrated performance reporting, so you can quickly and easily increase the productivity of your HR Service Desk.

Visibility across all of your HR Service Desk activities is improved, including case activities by support agents or external service providers, all prioritised according to Service Level Agreements so that you’re always focused on the next most important case.

This product brochure provides a brief overview of all of the functionality available when you select Sunrise HRCM, but should you require more information or you would like to request a demonstration please get in touch.

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