An Integrated Platform
Integrate your Service Desk with other essential applications and services using our REST or SOAP based Application Programming Interface. Improve information sharing and never operate in a silo again.
1. What Does It Do?
- Speed integration between applications and ensure fast time-to-value
- Remove manual double-entry of information across systems, and reduce the likelihood of error
- Improve interoperability across multiple software applications ensuring efficient reuse of information
- Ensure data integration is conducted in real-time, accelerating visibility across the business
- Benefit from faster and more accurate decision making based on real time information
2. Key User Benefits
- Reduction of errors
- Improved interoperability
- Greater visibility of business critical information
- Improved customer satisfaction
3. More Info
When Sunrise Customer Service Management is used in conjunction with other enterprise Service Management tools, the combined and fully integrated offering becomes the very cornerstone to successfully implementing great customer support processes across your organisation. Using industry standard technologies, application integrations can be achieved allowing your Service Desk to sit at the heart of your customer support systems. Using the Sunrise Customer Service Management SOAP or REST API it is possible to leverage your existing data stores and functions in external applications and services, as well as exposing core Service Desk data and functions for external applications to call. In this manner external applications can be integrated with your Service Desk to automatically transmit information, provide updates to existing information, or make a request for information to be shared between them as part of a wider business process, orchestrating information across multiple systems.
Ease of integration ensures a greater visibility of critical information across your organisation, creating a faster time-to-value, and a more effective business process across multiple technology silos. The Sunrise Customer Service Management integration capabilities allow the Service Desk to be linked to external social media sites such as Twitter, as well as common ERP, financial systems, and other critical business applications, extending your Service Management capabilities across the enterprise.
Sunrise has experience of providing integrations with many complementary business applications and can easily extend this to other software vendors or in-house developed applications. Most major web services available on the internet now use REST including Facebook, Twitter, Salesforce.com, Skype, Yahoo, Flickr and many others.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."