Reporting and Analytics

The power of good reporting….

Having access to the right information at exactly the right time you need it is vital in today’s statistic driven world. We have all been in the position where a sudden demand for some essential piece of data has been thrust upon us, 5 minutes before that data is needed. So what do you do? Often it is just a quick grab what you can and hope that will be sufficient.

Then there is the situation where you don’t know exactly what you need to report on, so you report on everything, and then no one then reads it because the important information is clouded by irrelevant and useless data.

Sunrise is also audited and approved to support SDI Certification Standards, ensuring that your SDI audit reports are thorough and easily available.

At Sunrise we don’t believe in reporting for reporting’s sake, but we do believe in having options. Sunrise IT Service Management includes a range of different reporting options which enable users to report on the statistics that really matter. Create reports on historical data, real-time statistics and tailor these so that only those who need to see it, do.

There is so much power to be had from good reporting, and with Sunrise IT Service Management the power is yours.

What have our customers done?

Many of our customers have been able to take advantage of the reporting options through Sunrise ITSM, here are just a couple of examples of what the reporting options have been used for.

The Service Desk Institutes accreditation reports helped support Informatics Merseyside become the first NHS IT Service Desk to achieve 3-star certification.

Introduced reporting to track Service Level Agreements (SLAs) and to keep customers happy. They have now extended this to also report on pipeline for new business

What’s Included?

Within Sunrise ITSM, the following reporting services are available:

Dashboards

Securely highlight the important information the way you want it and gain quick access with a single click, using configurable dashboards and a library of gadgets that get you into the action fast.

Wallboard

Never be lost for a stat again. Monitor your key performance indicators with a range of comparative visualisations and gain detailed operational insight across your service management disciplines.

SDI Reports

Demonstrate the true IT support capabilities of your Service Desk, and spot predicted future trends, with these Service Desk Institute SDC accredited performance reports for Sunrise IT Service Management.

Management Reporting Suite

Gain valuable insight with immediate access to operational information, and key performance metrics or build your own and share commonly useful reports with others.

What Our Customers Say

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