ITSM Management Reporting Suite
Gain valuable insight with immediate access to operational information, and key performance metrics or build your own and share commonly useful reports with others.
1. What Does It Do?
- Monitor performance trends of your agents and teams over time
- Graphically display information trended over a rolling 12 month period
- Quickly create tabular, details and graphical reports using the integrated reporting features
- Export your data quickly to external reporting tools
2. Key User Benefits
- Clear visibility of trends over time
- Improved decision making based on actionable data
- Clarity over Service Management performance
- Increased collaboration and information sharing
3. More Info
Supporting the business is the key role of IT today and keeping on top of your Service Desk’s performance is a clear way of showing value to your business. Sunrise IT Service Management features hundreds of flexible, feature-rich, out-of-the-box report combinations. When combined with the ability to easily filter your data, and an integrated report builder, you really can get access to the data you need, exactly when you need it.
All reports are available in a variety of formats including tabular, details, and graphical, ensuring there’s always a report for every occasion
With an integrated suite of reports your Service Desk statistics are visible immediately, displaying both past performance and future trends. Whatever your reporting needs, the options are almost endless.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."