ITSM Management Reporting Suite
Gain valuable insight with immediate access to operational information, and key performance metrics or build your own and share commonly useful reports with others.
1. What Does It Do?
- Monitor performance trends of your agents and teams over time
- Graphically display information trended over a rolling 12 month period
- Quickly create tabular, details and graphical reports using the integrated reporting features
- Export your data quickly to external reporting tools
2. Key User Benefits
- Clear visibility of trends over time
- Improved decision making based on actionable data
- Clarity over Service Management performance
- Increased collaboration and information sharing
3. More Info
Supporting the business is the key role of IT today and keeping on top of your Service Desk’s performance is a clear way of showing value to your business. Sunrise IT Service Management features hundreds of flexible, feature-rich, out-of-the-box report combinations. When combined with the ability to easily filter your data, and an integrated report builder, you really can get access to the data you need, exactly when you need it.
All reports are available in a variety of formats including tabular, details, and graphical, ensuring there’s always a report for every occasion
With an integrated suite of reports your Service Desk statistics are visible immediately, displaying both past performance and future trends. Whatever your reporting needs, the options are almost endless.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."