Power BI Integration - IT Service Management - Sunrise Software

 Power BI Integration

Reporting integration with Microsoft’s Power BI delivers powerful views of the data from a Sunrise ITSM or Sunrise MSP instance within Power BI.

1. What Does It Do?

  • Powerful views of the data from a Sunrise ITSM or Sunrise MSP instance
  • Standard data set and a large number of pre-configured charts and graphs available
  • Power BI functionality can be used to amend and create your own pages
  • Identify the true cost of service provision
  • Track customer satisfaction over time

2. Key User Benefits

  • Extended reporting functionality across the organisation
  • Increased ROI
  • Improved visibility of key Service Desk metrics
  • Increased customer satisfaction as performance improves

3. More Info

 

In addition Power BI functionality can be used to amend and create your own pages, charts and graphs directly within Power BI. Sunrise provides the best of both worlds – pre-configured reporting available ‘out of the box’ as well as the full functionality of a leading Business Intelligence tool to further analyse and evaluate your data as you see fit.
This is all in addition to the standard reporting platforms found within Sunrise – a powerful inbuilt report manager toolset, the ability to schedule reports, live wallboards and finally, the Service Desk Institute accredited KPI based reporting:

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