Power BI Integration
Reporting integration with Microsoft’s Power BI delivers powerful views of the data from a Sunrise ITSM or Sunrise MSP instance within Power BI.
1. What Does It Do?
- Powerful views of the data from a Sunrise ITSM or Sunrise MSP instance
- Standard data set and a large number of pre-configured charts and graphs available
- Power BI functionality can be used to amend and create your own pages
- Identify the true cost of service provision
- Track customer satisfaction over time
2. Key User Benefits
- Extended reporting functionality across the organisation
- Increased ROI
- Improved visibility of key Service Desk metrics
- Increased customer satisfaction as performance improves
3. More Info
In addition Power BI functionality can be used to amend and create your own pages, charts and graphs directly within Power BI. Sunrise provides the best of both worlds – pre-configured reporting available ‘out of the box’ as well as the full functionality of a leading Business Intelligence tool to further analyse and evaluate your data as you see fit.
This is all in addition to the standard reporting platforms found within Sunrise – a powerful inbuilt report manager toolset, the ability to schedule reports, live wallboards and finally, the Service Desk Institute accredited KPI based reporting:
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "