ITSM SDI Reports
Demonstrate the true IT support capabilities of your Service Desk, and spot predicted future trends, with these Service Desk Institute SDC accredited performance reports for Sunrise IT Service Management.
1. What Does It Do?
- Track the demands placed upon your Service Desk and your performance metrics as you meet them
- Better understand your backlog and the volume of work undertaken
- Track adoption of self-service capabilities and the effectiveness of your knowledge base
- Identify the true cost of service provision
- Track customer satisfaction over time
2. Key User Benefits
- Supports your journey to achieving SDI SDC accreditation
- Benchmark Service Desk performance improvements over time
- Improved visibility of key Service Desk metrics
- Increased customer satisfaction as performance improves
3. More Info
The Service Desk Institute (SDI) defines the best practice standards that all Service Desks around the world aspire to attain. SDI best practice standards allow organisations to drive towards Service Desk performance improvements, developing them into a key business function that delivers increased value to any organisation. Sunrise IT Service Management contains a suite of reports that are approved by the Service Desk Institute (SDI).
These SDI Performance reports are a vital component of your evidence pack when pushing towards the award or renewal of your SDI Certification. Sunrise IT Service Management includes everything you need to demonstrate your Service Desk performance and progress over three, six or twelve months.
Using the Sunrise IT Service Management integrated SDI performance reports you can demonstrate ‘Value to the Business’ and support ITIL® continual improvement processes. While SDI accreditation is not for the faint-hearted, Sunrise IT Service Management makes it easier for you to define part of your core evidence pack. Used in conjunction with the integrated suite of Reports, Dashboards and Wallboards, the SDI approved Performance Reports ensure a comprehensive reporting suite to cover all your Service Desk aspirations.
Watch this video from the SDI to see Service Desk Certified Reporting in action:
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."