Sunrise Awarded As Compliant with SDI’s Best Practice Standard for third year - Sunrise Software

Sunrise ITSM is accredited by Service Desk Institute as Service Desk Software ‘Management Information & Reporting’ Compliant for the third time.

Sunrise Software, a leading supplier of service management solutions, and the Service Desk Institute (SDI) are delighted to announce the re-accreditation of Sunrise ITSM for Performance Results Reporting in line with the SDI’s Global Best Practice Standard for Service Desk (Best Practice Standard).

Feedback within the SDI ‘View from the Frontline’ survey in 2019 indicated that reporting remains a major frustration for service desk professionals, second only to usability of service desk software. The challenges inherent in reporting include not only which metrics should be measured but also how to extract the data so that they can be reported on quickly and easily with the least amount of human intervention. The performance reports as defined in SDI’s internationally recognised Best Practice Standard, upon which the Service Desk Certification (SDC) programme is based, are designed to run at the click of a button from within Sunrise’s ITSM service desk tool.

For organisations planning to achieve SDI’s Service Desk Certification, Sunrise ITSM provides a series of pre-configured reports that make it easy to generate the performance metrics required. Ensuring easy, efficient and intuitive access to core service desk metrics has proven invaluable for service desk operations taking part in SDI’s Service Desk Certification programme.

Passionate about inspiring service desks to be brilliant, SDI has made it their mission to help service desk professionals find a resolution to this common challenge and to make service desk reporting challenges a thing of the past. Since 2013, SDI has invited service desk software suppliers to build a compliant reporting capability into their software; Sunrise is one of a handful to successfully meet the criteria, transforming the reporting process for service desks.

Today SDI is delighted to reaffirm Sunrise ITSM’s compliance in ‘Management Information and Performance Results’ reporting according to the Best Practice Standard for 2019.

Geoff Rees, Sales & Operations Director at Sunrise commented: “We are delighted to receive the renewed accreditation for our ITSM service desk software. This is the third renewal for Sunrise of the one-click SDI Performance Results Reporting function since 2013 and time and again, this feature has proven useful to our SDI Certified customers.  Updating the reporting function in line with the new standard makes it easier for our customers to achieve and measure service excellence themselves.”

Providing easy, efficient and intuitive access to the international standard of service desk metrics has proven invaluable for organisations from a broad cross-section of industries currently engaged with SDI’s Service Desk Certification programme.

Tessa Troubridge, CEO at SDI, added: “Sunrise has long been committed to the Management Information and Performance Results accreditation, recently updated in version 8 of SDI’s Global Best Practice Standard for Service Desk. The SDI fully supports vendors such as Sunrise, that assist IT professionals in getting access to service management data which in turn supports continual improvement. I’m delighted that Sunrise has once again offered a best practice aligned solution to support their customers’ needs.”

For more information on the SDI Service Desk Standard, please visit SDI

See https://www.sunrisesoftware.com/it-service-management/reporting-and-analytics/sdi-reports/ for more on Sunrise SDI compliant reports.

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