Sunrise Launches Enhanced HR Case Management Solution

News Release

Sunrise Software launches enhanced HR Case Management solution to provide ‘one stop’ for employee relations and HR processes

Updated platform offers improved functionality and greater visibility to deliver more consistent approach to HR Case Management

Chessington, Surrey, 25 May 2016 – Sunrise Software, a leading supplier of IT service management (ITSM) solutions, has today announced the launch of its updated HR Case Management (HRCM) software solution.  The software enables organisations to improve HR service delivery by offering an intuitive platform for the effective management of employee communications and collation of critical data. Utilising its expertise in the IT service management market, Sunrise’s HRCM solution builds upon the best practice principles utilised by IT service desks to improve the overall performance of HR teams.

The web-based platform has been developed to meet the increasing demand from organisations for a solution that enables the busy HR teams to have a consolidated view of all employee communications, whether these are logged via telephone calls, email or through the self-service portal, so that open HR cases can be resolved effectively and efficiently. The improved case management functionality will enable HR teams to remove the risk of duplication of information and communication with employees by ensuring queries are directed to and actioned by the relevant subject matter expert, and not multiple members of the team. This results in greater satisfaction levels from the organisation and saving time for the HR team, which can then be re-focussed on other strategic business areas.

Through the fully customisable portal, HR teams will be able to implement a tailored process for their business so that all HR queries are dealt with in a consistent format; making internal reporting easier. Furthermore, with the ability to manage long-term cases, and have a central repository for everything from grievances to maternity or paternity leave, the Sunrise HRCM solution provides a full audit trail of all communications should the information be required for an employee hearing or compliance purpose.

Neil Penny, Product Director of Sunrise, comments “As a whole the HR industry has continued to embrace the development of new technology, yet we are still seeing organisations that struggle to effectively implement an HR case management solution that can meet the business demands and afford the HR team the visibility and flexibility required to manage the multitude of queries they receive on a daily basis. To remediate the problem of poor case management, many organisations are now turning to a traditional service desk model and seeking the implementation and formalisation of business workflow processes.”

With the ability to fully automate and manage key HR processes, organisations can push case information to tailored dashboards for quick access of open cases, and pull trend reports so the business can identify any ongoing or recurring employee issues.

Neil adds: “The HR team is often a much maligned department within organisations, yet they are at the front-line with employee cases, questions, issues and requests. Through an effective implementation of the right case management solution, HR teams will be able to demonstrate to the business not only the sheer volume of work they are dealing with, but the high level of customer and employee service that they are delivering and, if done correctly, the cost and time savings that can be made. This builds better understanding within the business, whilst improving the employee experience.”

For a demonstration of the latest version of the Sunrise HR Case Management Solution, please contact Sunrise Software on 020 8391 9000 or by emailing

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About Sunrise Software

Sunrise’s expertise is built on the experience gathered in working with well over a thousand clients – across all sectors and industries. In an age where customer and employee experience is driven by high expectations, we aid organisations in the management of efficient business processes to help them achieve their end goals. Sunrise’s customers use the software to manage workflows, track and record workplace tasks, events and activities to deliver greater productivity across the organisation.

By working hand-in-hand with enterprises, service providers and public sector entities, Sunrise provides a solution that becomes the backbone for delivering and managing services within their organisation. Sunrise’s fully configurable solution can be implemented across multiple departments, from Customer Service desks, IT departments through to HR, Finance or Facilities Management teams.

Headquartered in Chessington, UK, Sunrise Software has two decades of experience in the service management and service desk industries and harnesses this knowledge to deliver solutions that meet real business needs.

For more information, please visit:  or connect with us on Twitter, Facebook or LinkedIn

Media Contacts

Kim Smith/Matt Brown

éclat Marketing for Sunrise Software

T: 01276 486000


Carly Nessmann                                                                              

Marketing Manager

T: 020 8391 9000


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