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High on any IT service manager’s to-do list, ITSM reporting just has to be done, and frequently. SLAs, KPIs, team & individual performance m...
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2min
14/01/2021
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Within Sunrise itself, it is fair to say that, while the fundamental concept of its ITSM software – ...
Reading Time:
2min
10/12/2020
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Over the past two decades, IT in general has seen a change in mindset, from technology-driven thinki...
Reading Time:
2min
10/12/2020
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While IT in general is always looking to move forward, sometimes there are trigger points which dict...
Reading Time:
2min
10/12/2020
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The one constant in the world of IT, ironically enough, happens to be the primary variable – change....
Reading Time:
2min
12/11/2020
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Here’s a profound note to start on: nothing in life stays the same, whether technological or biologi...
Reading Time:
8min
12/11/2020
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Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No I...
Reading Time:
2min
12/11/2020
