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From day one of ITIL, certification schemes have gone hand in hand with those service management delivery guidelines. Obviously, with each i...
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18/09/2020
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The past three decades has seen four major incarnations of the ITIL framework, from its origins in t...
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18/09/2020
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One of the potential pitfalls for an ITSM software vendor, in having such a significant public frame...
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2min
18/09/2020
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Whatever the latest trends in ITSM – and indeed ITIL – at the heart of the matter is still the resol...
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2min
18/09/2020
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When ITIL first emerged, it was very much a framework – a guiding hand – for building a service desk...
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2min
18/09/2020
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ITIL has always been designed as nothing less – and nothing more – than a framework to build service...
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1min
18/09/2020
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It’s called Enterprise Service Management, though you could equally call it ‘adaptability’. Either w...
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11/08/2020
