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For many organisations, how to make self-service work has been on the agenda for years. And that’s hardly surprising. The benefits are suppo...
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4min
21/07/2020
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Adapting to COVID with ITSM tools. As the COVID-19 crisis runs its course, IT service departments an...
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1min
1/07/2020
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The world has never been as obviously reliant on technology as it is now, during a pandemic which di...
Reading Time:
2min
14/05/2020
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In recent months, we’ve written a lot about how technology is changing the modern service desk. Now ...
Reading Time:
3min
27/04/2020
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Sunrise celebrated 25 years of delivering easy to use, adaptable Service Management software in 2019...
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A super quick read.
19/12/2019
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Everybody agrees that usability is a vital component of ITSM tools. Nobody would doubt it, least of ...
Reading Time:
4min
10/12/2019
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Reporting in the ITSM world can be a bit hit-or-miss but is hugely important – one of the key concer...
Reading Time:
4min
28/08/2019
