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Service desk leaders often find themselves in a unique position. You’re on the front line of IT support, dealing with day-to-day challenges,...
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3min
10/09/2025
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“You don’t build a business. You build people, and people build the business.” – Zig Ziglar Your peo...
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4min
1/08/2025
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We recently attended SDI’s in-person event Building a Happy Service Desk, and the theme couldn’t hav...
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3min
9/07/2025
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We had the chance to attend SITS again this year, and as always, the real value wasn’t just in the k...
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3min
27/06/2025
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Project management for IT projects can sometimes feel like trying to herd cats; just when you think ...
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4min
7/05/2025
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On 27th February, we attended the ITSX Summit at Dynamic Earth in Edinburgh, where IT leaders and ex...
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4min
19/03/2025
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Chatbots have quickly become invaluable tools for managed service providers (MSPs) looking to improv...
Reading Time:
3min
11/03/2025
