|
AI is everywhere right now. From smarter triage to chatbots handling first-line queries, artificial intelligence has already started reshapi...
Read MoreReading Time:
3min
10/09/2025
.svg "Blog Header Page (1)")
|
Service desk leaders often find themselves in a unique position. You’re on the front line of IT supp...
Reading Time:
3min
10/09/2025
|
“You don’t build a business. You build people, and people build the business.” – Zig Ziglar Your peo...
Reading Time:
4min
1/08/2025
.svg)
|
We recently attended SDI’s in-person event Building a Happy Service Desk, and the theme couldn’t hav...
Reading Time:
3min
9/07/2025
|
We had the chance to attend SITS again this year, and as always, the real value wasn’t just in the k...
Reading Time:
3min
27/06/2025
|
Project management for IT projects can sometimes feel like trying to herd cats; just when you think ...
Reading Time:
4min
7/05/2025
|
On 27th February, we attended the ITSX Summit at Dynamic Earth in Edinburgh, where IT leaders and ex...
Reading Time:
4min
19/03/2025
