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The Sunrise Blog

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ITSM integration and change adds value

Integration and Change adds value with ITSM

The one constant in the world of IT, ironically enough, happens to be the primary variable – change. Keeping track of change Constants are e...

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itsm integration extending the boundaries blog

Service Desk Integration – extending boundaries of ITSM

Here’s a profound note to start on: nothing in life stays the same, whether technological or biologi...

ITSM software integration

The Importance Of Being Integrated

Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No I...

blog integration5 automation

Automation Comes Of Age with Integration – At Last!

OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years...

blog integration4 enterprise

Taking the Service Desk Enterprise-Wide with Integration

Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – bu...

digital transformation in itsm integration

Digital Transformation is for Real in Service Desk Integration

There has been much talk in recent years of “digital transformation” and the need to embrace it, reg...

IT service desk integration

Self Service Portals and Integration

In the context of integration, another much talked about feature over the past few years has been th...

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