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A ticketing system is the most basic software solution available for the IT helpdesk, to assist the support team (or person) to help their c...
Read MoreReading Time:
1min
10/08/2021
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Help desk software is used to assist the IT support team to log requests for help, track and communi...
Reading Time:
1min
6/08/2021
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A service desk tool is an IT management software application which helps the IT team to better manag...
Reading Time:
1min
3/08/2021
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This practical guide looks at 5 service desk-driven operations which help improve customer experienc...
Reading Time:
7min
15/06/2021
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A classic dilemma for an IT professional tasked with sourcing and procuring products and services fo...
Reading Time:
2min
16/03/2021
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It’s the age-old argument within the world of IT – create and integrate a solution using a combinati...
Reading Time:
3min
4/03/2021
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In 2020, life merged with the workplace, technology no longer respected boundaries and new requireme...
Reading Time:
2min
20/01/2021
