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The Sunrise Blog

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blog integration5 automation

Automation Comes Of Age with Integration – At Last!

OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years… ITSM Automation & Integration have the...

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blog integration4 enterprise

Taking the Service Desk Enterprise-Wide with Integration

Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – bu...

digital transformation in itsm integration

Digital Transformation is for Real in Service Desk Integration

There has been much talk in recent years of “digital transformation” and the need to embrace it, reg...

IT service desk integration

Self Service Portals and Integration

In the context of integration, another much talked about feature over the past few years has been th...


What is IT Service Management?

ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting...

CIC Reporting Power BI ITSM blog

Community Integrated Care sees benefits of Power BI reporting

Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Commu...

ITIL certification

ITIL Certification – what and why?

From day one of ITIL, certification schemes have gone hand in hand with those service management del...

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