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The Sunrise Blog


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MSPs – the invisible technology wizards!

by Graham Rogers, MSP Account Manager. Working in an essential but by definition invisible sector – well, maybe that needs a sprinkling of m...

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Memorable support calls

Our recent Summer survey asked the Service Desk community to share their most memorable IT Support c...

Disruption and the NHS Service Desk

Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is...

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Building and Supporting a Global Service Desk

Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘alwa...

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The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now. It is wid...

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The Workforce as a Customer – What HR Can Learn from Customer Service Desks

Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioner...

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Top Tips for selecting the right partner for your HR software project

There is a lot of information doing the rounds at the moment about how HR teams should be adopting a...

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