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The Sunrise Blog

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Building and Supporting a Global Service Desk

Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘always on’ world, employees and customers ar...

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The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now. It is wid...

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The Workforce as a Customer – What HR Can Learn from Customer Service Desks

Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioner...

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Top Tips for selecting the right partner for your HR software project

There is a lot of information doing the rounds at the moment about how HR teams should be adopting a...

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Could gamification help your organisation level up?

“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director...

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Enterprise Service Management – From Buzzword to Reality

Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilto...

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Are Your Staff On Board With Self-Service?

Originally published on SITSCommunity360.com With more areas of the business relying on IT, it’s all...

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