Have You Got It? ITSM News, the email newsletter for the IT service management market, celebrated it’s third issue at the end of November 2005 with a special gift for all subscribers. All readers registering to the newsletter receive The Buyers Guide to Service...
What is a help desk? What functions does a help desk perform? What are the advantages of a help desk? Why bother with help desks?…Surely the answers to these questions are obvious? Well, no, not necessarily for those who are new to the market or for those who have no...
Joining the helpdesk software revolution could cut costs as users help themselves by Steve Broadhead, Tuesday 26 July 2005 Software for running helpdesks is becoming more accessible by any type of user and can be installed on laptops and mobile devices to help remote...
Why does anyone outsource IT functions? This may appear to be an absurd question, but do we really know? The reason most often wheeled out in business is that you should outsource any function that is not a ‘core competency’ and therefore should be managed more...
Q1: We have a user of the software who has left the company. How can I delete their user account without losing reference to their calls? Hint: In Sunrise Enterprise (4.07 onwards) there is a feature called Retire User. This feature flags a user account as being...
Try telling IBM employees that IT is buoyant and that the epicentre of growth is in services. Having successfully jettisoned its PC division to Lenovo (only after US officials decided that its earlier fears about the Chinese company using IBM’s offices to launch...
In its coverage of the Help Desk and IT Support Show, ITServicesUK.com reviewed Sostenuto 2.0, the latest version of Sunrise’s 100% browser based ITSM solution which was launched at the exhibition. The lively and informative publication aimed at the IT Services...
IT professionals at Sunrise software’s Customer Conference say that compliance is unimportant compared to the need for IT to align with business aims. 55 per cent state that compliance is not an important challenge Helpdesk needs to become proactive according to 83...
Sunrise engaged journalist John Sanders, to examine the technical and business implications of Sostenuto. The following article was published in ITServicesUK, February 2005. In less than a year since it was launched, Sostenuto ITSM has shown that it will...
