|
Improving customer transactional experience and process efficiency are the big IT priorities in 2015, with 94% of organisations expecting te...
Read MoreReading Time:
1min
3/03/2015
.png "Rectangle 1 (14)")
|
Service Desks can counter the threat of “DIY” online support options by offering a faster, more effe...
Reading Time:
1min
2/03/2015
|
Delivering a positive customer experience is becoming the most effective way to prove the value of t...
Reading Time:
1min
17/02/2015
|
Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier ...
Reading Time:
2min
3/02/2015
|
With so many benefits not only to the customer, but also to your Support Team, the question should r...
Reading Time:
2min
26/01/2015
|
Friday Introducing – Alex … This week we are pleased to introduce you to Alex Weston, Quality Assura...
Reading Time:
1min
23/01/2015
|
This week we are pleased to introduce you to Dean Coleman, Head of Service Delivery. Prior to joinin...
Reading Time:
1min
16/01/2015
