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This week’s ‘Friday Introducing’ brings you Katy Platt, Financial Controller for Sunrise. Previously Katy has worked as a Chief Operating Of...
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1min
12/06/2015
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Friday Introducing Charles … This week we bring you Charles Lee, Head of Consultancy Services for th...
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1min
17/04/2015
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Improving customer transactional experience and process efficiency are the big IT priorities in 2015...
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1min
3/03/2015
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Service Desks can counter the threat of “DIY” online support options by offering a faster, more effe...
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1min
2/03/2015
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Delivering a positive customer experience is becoming the most effective way to prove the value of t...
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1min
17/02/2015
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Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier ...
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2min
3/02/2015
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With so many benefits not only to the customer, but also to your Support Team, the question should r...
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2min
26/01/2015
