Sunrise Software Blog - Latest News, Insights & updates

Sunrise launches ITIL FAQ

Sunrisesoftware.co.uk has unveiled a new part of the website designed to answer common questions surrounding implementation and ROI of ITIL. The newly launched ITIL FAQ is designed to be a dynamic resource where visitors can go to find out some simple answers to the...
Sunrise Supports Anglian Water

Sunrise Supports Anglian Water

Sunrise praised by Anglian Sostenuto helps support largest telemetry system in Europe From spreadsheets to web-based efficiency in five years Project aligns processes with ITIL without need for formal project Telemetry Systems used as a template for new central...

The A Team sucks

By James West We don’t really handle the concept of teams very well in this country. The reason? We think it’s a big twee. If I said to you: “tell me how you relate to your team , you’d probably feel slightly sick at the thought of such a chummy, americanised ideal as...

A new kind of product demonstration?

By James West I’m not an expert on presentations, but I can tell you two factors that make or break a product demonstration. The first is: does the presenter have an engaging and charismatic style? The second is: does the topic being discussed hold any content of...
How to be IT sneaky

How to be IT sneaky

It’s not easy being a business journalist you know. Everyday we are assaulted with phone calls from PR people (all called Kate) who keenly inform us about the next big thing in IT that we should write about. We just have to smile, nod in agreement and promise to read...
Security Overload?

Security Overload?

Okay, you double locked the door, installed a category 25 alarm, treble backed up your power supply and surrounded your property with attack dogs and CCTV cameras. So why are you still afraid? Don’t let them fool you, there are better things you need to worry about...
Sunrise looks to its core

Sunrise looks to its core

Feedback from its customer base has led Sunrise Software to release a version of its Pink Verified service management product that focuses just on the core ITIL principles. Like its bigger brother, ITSM, Sostenuto Foundation is a web-based product, but delivers only...
A Bleak Future?

A Bleak Future?

This can’t be happening, man I am afraid. Very afraid. One of the big consultancy firms, Forrester Research, has unleashed its prediction of the future of IT and, like all great works of sci-fi, it is coloured with fear, repression and pain. Believe me, once you’ve...