Sunrise Software Blog


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Prince 2

There’s a lot of coverage in the press at the moment about the end of ITIL. To be honest, I’m not convinced this is the case; ITIL has embedded itself in the way we work, the language we use, and the software tools that run our support service. It’s not ITIL that I... Read More

What is quality?

When I was working as a developer, years ago, the IT Director decided that he wanted to improve the performance of the team by focussing on quality. As a result, we were all asked to go away into our teams and figure out what is quality, and how we could improve it.... Read More

The art of communication

I haven’t got any empirical proof, but after working in IT for over 20 years my suspicion is that the majority of IT staff are introverts, so it’s time to introduce the art of communication. IT workers tend to be quiet, reflective people, who like to think this over,... Read More

The importance of Teamwork

I mentioned last week that one of the important factors when going through a major change is need to ensure that everyone works together, i.e. the importance of teamwork I know this can be challenging; some people respond badly to change and lose their motivation, and... Read More

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