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Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisations had come to terms with their secur...
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2min
19/12/2018
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The evolution of the digital consumer is mirrored across the workplace; expectations of the technolo...
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1min
4/12/2018
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At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned wi...
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4min
29/10/2018
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The concept of continual improvement is hardly new. The “small step work improvement approach” was f...
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3min
12/10/2018
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How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of...
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2min
10/09/2018
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I’ve worked in the service management software industry for longer than I care to admit, yet I’ve ju...
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1min
1/08/2018
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Traditionally the phone or email were the main ways that users contacted the IT service desk. Admini...
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3min
26/07/2018
