Delivering a positive customer experience is becoming the most effective way to prove the value of the Service Desk. Here’s three surefire ways to bring customer experience to the fore and ensure your Service Desk remains the first point of call for business customers...
Friday Introducing – Charlie … This week we are pleased to introduce you to Charlie Pusey, Technical Operations Manager at Sunrise. Charlie has been with Sunrise for 10 years and in that time has worked his way up through 4 positions. Charlie started his days at...
Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier’. This relationship is crucial in customer happiness and customer retention and...
Friday Introducing – Geoff … This week we are pleased to introduce you to Geoff Rees, Director for Business Services and Sales at Sunrise. Geoff has overall responsibility for all aspects of Sunrise that affect our customers – Product Development, Service Delivery,...
With so many benefits not only to the customer, but also to your Support Team, the question should really be ‘Why not introduce Self-Service’. Self-Service is not a new initiative, but certainly one that is catching the attention of many people we speak too these days...
Friday Introducing – Alex … This week we are pleased to introduce you to Alex Weston, Quality Assurance Coordinator for the Professional Services Team at Sunrise Software. Alex has recently moved roles from Testing, where he had an amazing eye for detail as the SCRUM...
This week we are pleased to introduce you to Dean Coleman, Head of Service Delivery. Prior to joining Sunrise, Dean had spent 7 years working in the film business as a Systems Administrator for a film production and distribution company. Following this, Dean worked...
Friday Introducing – Jonathan … This week we are pleased to introduce you to Jonathan Glavin. Jonathan has been at Sunrise for 18 months and his role as Service Desk Analyst is to help customers with issue resolution and ‘how do I’ questions. Jonathan will help...
Friday Introducing – Graham … This week we bring you Graham Rogers, a Business Development Manager at Sunrise Software. Graham will usually be found on the road visiting customers or meeting with potential new customers in the IT & Technology Sector. During his...
