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Who You Gonna Call? #ultimatesupport

Who You Gonna Call? #ultimatesupport

Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just...
Disruption and the NHS Service Desk

Disruption and the NHS Service Desk

Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS...
The Top 5 Reasons Self-Service Fails

The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now.  It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...
Could gamification help your organisation level up?

Could gamification help your organisation level up?

“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
Enterprise Service Management – From Buzzword to Reality

Enterprise Service Management – From Buzzword to Reality

Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...