One area where we have consistently missed the target over the years in IT is the whole concept of customer experience. Whilst we have wrung our hands in trying to define processes, implement best practices and organisational change, build services and demonstrate our...
On June 26th, Sunrise Software were delighted to get involved with the annual nationwide event ‘Bring your dog to work day’ organised by HOWND. The day aimed to raise money for All Dogs Matter – a charity that rescues and rehomes more than 300 dogs a year in London,...
How Vanilla Ice helped my approach produce better business value metrics for my customers… IT departments are notorious in providing information to their business that is either; not aligned to the business itself, is not understood, they do not care about it, is too...
Welcome to a new series of blogs that I am delighted to be delivering for Sunrise. The focus of these blogs will be around the value of IT Services, particularly in relation to the various ways in which these are sourced and managed. So this will apply to buyers,...
One of the most popular topics at the recent SITS15 event was marketing the Service Desk to the business. It’s a important consideration today for Service Desks that once had a captive customer base but now face competition from social media, peer-to-peer support,...
This week’s ‘Friday Introducing’ brings you Katy Platt, Financial Controller for Sunrise. Previously Katy has worked as a Chief Operating Officer for a software house and as Head of Finance at a luxury ski tour operator – benefiting from some enjoyable time spent in...
Businesses will spend a quarter of their tech budgets safeguarding themselves against IT risk by 2018 according to research from IDC. The analyst predicts that $78.6 billion will be spent this year on Risk Information Technologies and Services (RITS), representing 17...
To remain relevant in the age of cloud and consumer IT, Service Desks must be prepared to constantly address whether they are delivering what the business needs, rather than simply supporting corporate-procured technology. Finding out what user community really wants...
Improving customer transactional experience and process efficiency are the big IT priorities in 2015, with 94% of organisations expecting technology to play a significant role in business growth according to research from Richard Half UK. 50% of small businesses want...
