IT fears drive spending spree
Businesses will spend a quarter of their tech budgets safeguarding themselves against IT risk by 2018 according to research from IDC. The analyst predicts that $78.6 billion will be spent this year on Risk Information Technologies and Services (RITS), representing 17... Read More
One question Service Desks must ask to win over the business
To remain relevant in the age of cloud and consumer IT, Service Desks must be prepared to constantly address whether they are delivering what the business needs, rather than simply supporting corporate-procured technology. Finding out what user community really wants... Read More
Business demands process and transaction improvements from IT
Improving customer transactional experience and process efficiency are the big IT priorities in 2015, with 94% of organisations expecting technology to play a significant role in business growth according to research from Richard Half UK. 50% of small businesses want... Read More
IT risk leads CEO list of concerns
Risk management is now one of the biggest headaches for business leaders as technology innovation accelerates. Three-quarters of CEOs surveyed by analyst Gartner agreed that the digital world is creating “new types and levels of risk for business” while 65 per cent... Read More
Friday Introducing – Rohan Bridglall
This week we are pleased to introduce you Rohan Bridglall, Service Desk Analyst for the Sunrise Customer Service Desk (CSD) Team. A typical day in the life for Rohan, would include assisting customers with their incidents, either raised by the phone, email or... Read More
Can Service Desks influence the corporate IT agenda?
Service Desks are tasked with solving the problems that are often caused by other parts of the business. Should they be allowed to set the agenda and dictate change for the greater good? Fixing someone else’s mistakes. It’s a frustrating and painfully familiar reality... Read More
Why the stakes of risk management are greater than a faulty printer
Whereas once, the biggest penalty that Service Desks would pay for failure was disgruntled users unable to use their printer or connect to the network. Now risk management is a company-wide issue with severe penalties; here’s how Service Desks must respond. IT is now... Read More
