“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...
Originally published on SITSCommunity360.com With more areas of the business relying on IT, it’s all too easy for internal service desks to end up stuck in break-fix mode, solving one issue after another for the workforce with little time for strategic planning or...
Originally published on Continuity Central.com Businesses often overlook the usefulness of service management tools that they already have at their fingertips as a way tostreamline and effectively manage internal risk processes. Dean Coleman, our Head of Service...
One of the biggest surprises we at Sunrise have had this year, is the number of organisations that still put their employee cases and queries, and their faith, in the humble spreadsheet. Now, please do not get me wrong, I love a good spreadsheet and I really see the...
In our previous blog, A service desk approach to managing HR queries, we introduced the concept of introducing a service desk approach to HR departments. But why should HR teams look to introduce another system into their departments – isn’t it just another system to...
Gamification is looking like it could be a great way for organisations to engage with workers, particularly the ‘Millennials’, to boost productivity and customer service. Here is a 3 step methodology to introduce and successfully implement gamification into your...
With the term ‘enterprise service management’ becoming more widespread it is no surprise that one of the questions most frequently asked by our customers is ‘how do I get more from my existing IT service management solution?’ as many IT Managers or Service Desk...
