Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just...
Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS...
Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘always on’ world, employees and customers are finding themselves no longer just working the traditional 9am-5pm working day. In fact, with the continued rise of...
The benefits of Self-Service have been a subject for discussion for a number of years now. It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...
Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioners are increasingly under pressure to improve efficiency and responsiveness. Disorganised HR support processes can have dire consequences, from employees frustrated at...
There is a lot of information doing the rounds at the moment about how HR teams should be adopting a new approach, based on software systems, to enable them to be more efficient, more productive and to deliver a better service to employees. That is all well and good,...
“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...
