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Latest blog posts

Could gamification help your organisation level up?

Could gamification help your organisation level up?

“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
Enterprise Service Management – From Buzzword to Reality

Enterprise Service Management – From Buzzword to Reality

Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...
Are Your Staff On Board With Self-Service?

Are Your Staff On Board With Self-Service?

Originally published on SITSCommunity360.com With more areas of the business relying on IT, it’s all too easy for internal service desks to end up stuck in break-fix mode, solving one issue after another for the workforce with little time for strategic planning or...
The benefits of introducing a service desk approach to HR

The benefits of introducing a service desk approach to HR

In our previous blog, A service desk approach to managing HR queries, we introduced the concept of introducing a service desk approach to HR departments. But why should HR teams look to introduce another system into their departments – isn’t it just another system to...
3 Steps to Implement Gamification in your Organisation

3 Steps to Implement Gamification in your Organisation

Gamification is looking like it could be a great way for organisations to engage with workers, particularly the ‘Millennials’, to boost productivity and customer service. Here is a 3 step methodology to introduce and successfully implement gamification into your...