IT risk leads CEO list of concerns
Risk management is now one of the biggest headaches for business leaders as technology innovation accelerates. Three-quarters of CEOs surveyed by analyst Gartner agreed that the digital world is creating “new types and levels of risk for business” while 65 per cent... Read More
Friday Introducing – Rohan Bridglall
This week we are pleased to introduce you Rohan Bridglall, Service Desk Analyst for the Sunrise Customer Service Desk (CSD) Team. A typical day in the life for Rohan, would include assisting customers with their incidents, either raised by the phone, email or... Read More
Can Service Desks influence the corporate IT agenda?
Service Desks are tasked with solving the problems that are often caused by other parts of the business. Should they be allowed to set the agenda and dictate change for the greater good? Fixing someone else’s mistakes. It’s a frustrating and painfully familiar reality... Read More
Why the stakes of risk management are greater than a faulty printer
Whereas once, the biggest penalty that Service Desks would pay for failure was disgruntled users unable to use their printer or connect to the network. Now risk management is a company-wide issue with severe penalties; here’s how Service Desks must respond. IT is now... Read More
Three ways MSPs can improve customer experience
Finding the sweetspot between value for money and quality is the goal of every good Managed Service Provider (MSP), so here’s our guide to three tips which will improve customer satisfaction. Rethink your interactions MSPs trying to improve customer... Read More
Sunrise Software User Group: 16th April 2015
Yesterday, at The Royal Automotive Club (RAC) in Pall Mall, London, some of our lovely customers joined us for the first Customer User Group of the year. The user groups are an ideal opportunity for customers to network with other customers and learn more about... Read More
Friday Introducing – Charles Lee
Friday Introducing Charles … This week we bring you Charles Lee, Head of Consultancy Services for the Sunrise Professional Services Team. Since 2006 Charles has moved up through the support and service delivery teams starting his Sunrise journey on the Service Desk... Read More