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MSPs and customer experience

MSPs and customer experience

One area where we have consistently missed the target over the years in IT is the whole concept of customer experience. Whilst we have wrung our hands in trying to define processes, implement best practices and organisational change, build services and demonstrate our...
Friday Introducing – Katy Platt

Friday Introducing – Katy Platt

This week’s ‘Friday Introducing’ brings you Katy Platt, Financial Controller for Sunrise. Previously Katy has worked as a Chief Operating Officer for a software house and as Head of Finance at a luxury ski tour operator – benefiting from some enjoyable time spent in...
IT fears drive spending spree

IT fears drive spending spree

Businesses will spend a quarter of their tech budgets safeguarding themselves against IT risk by 2018 according to research from IDC. The analyst predicts that $78.6 billion will be spent this year on Risk Information Technologies and Services (RITS), representing 17...