Friday Introducing – Heather … This week meet Heather, Facilities Manager at Sunrise Software. When Heather isn’t busy greeting visitors to Sunrise she is involved with negotiating contracts with suppliers, facilities management, managing health & safety in the...
Friday Introducing Emma ….. This week we are pleased to introduce you to Sunrise’s Credit Controller, Emma Rhodes. Emma works within the Sunrise Finance team, looking after everything from the Sales Ledger and invoicing, to credit control and reporting. As well as...
In an occasional series of musings, Technical Operations Director, Charlie Pusey shares hints and tips on running a great Service Desk taken from his extensive experience. Develop everyone Absolutely top of the list, make sure that you develop everyone in the...
Friday Introducing Tarnia ……. This week, in ‘Introducing Sunrise’ we bring you Tarnia Nebbitt, Account Manager at Sunrise. Tarnia is a Sunrise veteran and spends her working days looking after Sunrise customers with product updates, understanding the changes in their...
Friday Introducing David…… A familiar face too many of you, David (otherwise known as Dave) is one of our Business Consultants. Working alongside the Sales team, Dave will work with potential customers to understand their business requirements in more detail and see...
Here at Sunrise we like to practice what we preach! We’ve been using gamification on our Service Desk for six months now and can report that overall we are very pleased with the results, however, there are potential pitfalls. At its core, gamification is...
When looking at options for your new Service Desk solution there are a number of elements which you will automatically look at before making your decision such as, does it fall within budget? But have you considered the benefits of a solution which allows for...
Finding your way through a maze of service management metrics can be a real struggle. Only a cursory search on a popular search engine will bombard you with hundreds of potential Key Performance Indicators (KPIs) that you should monitor on varying degrees of...
I spend a lot of time travelling on motorways between home, the office, as well as customer sites, and during these many hundreds of miles I tend to see a whole lot of bad driving. A particular bug-bear are those road users that like to drive on the tail of the car in...
