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Don’t get left behind in ITSM

Don’t get left behind in ITSM

The world around us is changing daily, new brands, new companies and new ways of how we interact with each other.  The world of IT is no different and often leading these changes in both our personal and business lives.  Our customers are changing, they want to do... Read More
Top tips for using metrics

Top tips for using metrics

Finding your way through a maze of service management metrics can be a real struggle. Only a cursory search on a popular search engine will bombard you with hundreds of potential Key Performance Indicators (KPIs) that you should monitor on varying degrees of... Read More
The infectious nature of driving ambition

The infectious nature of driving ambition

We recently became corporate sponsors to British Ladies Rally Champion Louise Cook, a decision that we didn’t take lightly, but which was not hard to make. So what’s the link between Service Desk Management software solutions and rallying you might ask? Well, to me it... Read More

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