Like most businesses, your customers will be your top priority. And we all know that when it comes to excellent customer service, communication is absolutely key and really is the main ingredient for the recipe of growth. But your agents are only as good as the...
Reward and Recognition for your Service Desk agents Life on the Service Desk day-to-day isn’t always the easiest job: providing excellent customer service, ensuring SLAs and targets are met, and that both internal and external users are satisfied with how the Service...
There’s been much said about the pros and cons of Cloud, but many are saying that 2013 is the year Cloud will become more commonplace in business: expect a major shake-up of its usage. Whether you choose to migrate some or all of your services is a judgement call on...
According to the IMF this week, the UK economy is set to shrink over the coming year; shrewd businesses will be looking at how they can cut costs without affecting their performance. With energy bills rising, but currently amounting to 20% of a company’s expenditure...
Meet Charlie Pusey, Manager of our Customer Service Desk Describe your job at Sunrise in 50 words “I run the Sunrise Service Desk, managing performance to provide a consistent, friendly service to our customers. No two days are the same, and every day brings with it...
Meet Heather Parsons, Facilities Manager at Sunrise Software Describe your job at Sunrise in 50 words “I am the first point of contact at Sunrise, making sure that all visitors are greeted in a warm and friendly way. Be it a client, delivery driver, or telemarketing...
Following the launch of our new social media service for Sostenuto 4.0, many customers were interested in an active demonstration of exactly how it could benefit your Service Desk. Although social media is traditionally seen as a personal networking tool, it is...
Geoff Rees talks to Business Computing World on the big question hanging over the head of most CTOs, CIOs and IT managers – whether they should move their business processes into the cloud. The big question hanging over the head of most CTOs, CIOs and IT managers is...
The right helpdesk software for your customer service management endeavours can go a long way to improving customer satisfaction. In turn, customer service teams and businesses will benefit from enhanced systems in place. We’ve all heard the mantra “the customer is...
