Q1: We have a user of the software who has left the company. How can I delete their user account without losing reference to their calls? Hint: In Sunrise Enterprise (4.07 onwards) there is a feature called Retire User. This feature flags a user account as being...
Try telling IBM employees that IT is buoyant and that the epicentre of growth is in services. Having successfully jettisoned its PC division to Lenovo (only after US officials decided that its earlier fears about the Chinese company using IBM’s offices to launch...
In its coverage of the Help Desk and IT Support Show, ITServicesUK.com reviewed Sostenuto 2.0, the latest version of Sunrise’s 100% browser based ITSM solution which was launched at the exhibition. The lively and informative publication aimed at the IT Services...
IT professionals at Sunrise software’s Customer Conference say that compliance is unimportant compared to the need for IT to align with business aims. 55 per cent state that compliance is not an important challenge Helpdesk needs to become proactive according to 83...
Sunrise engaged journalist John Sanders, to examine the technical and business implications of Sostenuto. The following article was published in ITServicesUK, February 2005. In less than a year since it was launched, Sostenuto ITSM has shown that it will make your...
In a January survey of Sunrise customers on the issue of illegal file sharing, three-quarters of respondents said that they consider the downloading of copyrighted works to be a crime. However, 70 per cent of the respondents acknowledged that they indulge in illegal...
Security and customer service are the focus for IT staff, while web services are universally predicted to gain even further importance in 2005. With the new year approaching, Sunrise Software conducted a survey on issues IT managers found important in 2004 and asked...
A brand new test report by Broadband Testing has given a definite thumbs up to Sostenuto’s performance with regards to ITIL guidelines, and beyond. The IT Infrastructure Library (ITIL) is now widely recognised as offering an effective best practice framework within...
Your IT assets are critical for the success of your business, but how much control and knowledge of these assets do you actually have? According to a recent survey carried out amongst IT Service Desk Managers, our respondents rated their level of control over IT...
