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Hints and Tips

Hints and Tips

Q1: We have a user of the software who has left the company. How can I delete their user account without losing reference to their calls? Hint: In Sunrise Enterprise (4.07 onwards) there is a feature called Retire User. This feature flags a user account as being...
Rise of the Machines

Rise of the Machines

Try telling IBM employees that IT is buoyant and that the epicentre of growth is in services. Having successfully jettisoned its PC division to Lenovo (only after US officials decided that its earlier fears about the Chinese company using IBM’s offices to launch...
Business value Vs compliance

Business value Vs compliance

IT professionals at Sunrise software’s Customer Conference say that compliance is unimportant compared to the need for IT to align with business aims. 55 per cent state that compliance is not an important challenge Helpdesk needs to become proactive according to 83...
File sharing bad but we all do it

File sharing bad but we all do it

In a January survey of Sunrise customers on the issue of illegal file sharing, three-quarters of respondents said that they consider the downloading of copyrighted works to be a crime. However, 70 per cent of the respondents acknowledged that they indulge in illegal...
Survey on the IT sector in 2005

Survey on the IT sector in 2005

Security and customer service are the focus for IT staff, while web services are universally predicted to gain even further importance in 2005. With the new year approaching, Sunrise Software conducted a survey on issues IT managers found important in 2004 and asked...
Asset Tracking: A Cause for Concern?

Asset Tracking: A Cause for Concern?

Your IT assets are critical for the success of your business, but how much control and knowledge of these assets do you actually have? According to a recent survey carried out amongst IT Service Desk Managers, our respondents rated their level of control over IT...