By James West I’m not an expert on presentations, but I can tell you two factors that make or break a product demonstration. The first is: does the presenter have an engaging and charismatic style? The second is: does the topic being discussed hold any content of...
Okay, you double locked the door, installed a category 25 alarm, treble backed up your power supply and surrounded your property with attack dogs and CCTV cameras. So why are you still afraid? Don’t let them fool you, there are better things you need to worry about...
The Derbyshire Building Society measures the benefits of introducing InternetDesk to the Helpline. Geraldine Comery, IT Business Delivery Manager at The Derbyshire, introduced InternetDesk to the Helpline in April 2004 with an aim to further improve service to the...
Splashing the cash is not always enough Application performance management is one of those topics which has been bubbling under for a few years, and now finally seems to have captured the imagination of the IT market, writes James West. It is not hard to see why...
Have You Got It? ITSM News, the email newsletter for the IT service management market, celebrated it’s third issue at the end of November 2005 with a special gift for all subscribers. All readers registering to the newsletter receive The Buyers Guide to Service...
What is a help desk? What functions does a help desk perform? What are the advantages of a help desk? Why bother with help desks?…Surely the answers to these questions are obvious? Well, no, not necessarily for those who are new to the market or for those who have no...
Joining the helpdesk software revolution could cut costs as users help themselves by Steve Broadhead, Tuesday 26 July 2005 Software for running helpdesks is becoming more accessible by any type of user and can be installed on laptops and mobile devices to help remote...
Why does anyone outsource IT functions? This may appear to be an absurd question, but do we really know? The reason most often wheeled out in business is that you should outsource any function that is not a ‘core competency’ and therefore should be managed more...
Q1: We have a user of the software who has left the company. How can I delete their user account without losing reference to their calls? Hint: In Sunrise Enterprise (4.07 onwards) there is a feature called Retire User. This feature flags a user account as being...
