Do you Love Your Service Desk…?
1. #computerissues The nature of technology means tracking incidents is far more challenging. Systems need to be in place to capture information, whether communicated by phone, email or even social media – potentially from multiple channels across the same incident.... Read More
Head in ‘The Cloud’…?
There’s been much said about the pros and cons of Cloud, but many are saying that 2013 is the year Cloud will become more commonplace in business: expect a major shake-up of its usage. Whether you choose to migrate some or all of your services is a judgement call on... Read More
Infographic: 2012 Service Desk Industry Round-Up
It’s fair to say that this year there has been a lot of debate about the use of mass communication mediums and devices within the working environment. From the meteoric rise of social media use in IT and Customer Service environments, to the challenging BYOD debate... Read More
