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Support from the Top

The best way to achieve efficiencies and save money is to get support from the top It’s important that IT departments have support from the Board for the projects that they undertake. I’ve written before about the governance responsibilities that IT teams have, and...

Why do people think we’re blockers?

Are IT just blockers? Ever heard this? “We prefer not to go through the IT Department, they just block everything we try to do.” Sadly, it’s a fairly common refrain in many organisations and often leads to departments buying their own systems without the help of...

Customer Satisfaction

Key Performance Indicators (KPI’s) help improve customer satisfaction I’ve been doing some work recently on KPIs (key performance indicators). As I mentioned a couple of weeks ago, these are becoming increasingly important to demonstrate to the rest of the business...

When is IT not IT?

In many organisations there are some technology systems which are not managed by the main I.T. team. Often these are small, specialist systems which are looked after by the departments which own them. The reasons for having this type of arrangement are usually...

Demonstrating Value For Money

With fairly significant spending cuts announced this week, it looks like we’re headed for a tough time in the current months, and I suspect that IT teams will have to bear their fair share of the budget cuts. Since IT tends to be quite an expensive service, there may...

The case for IT training

How important is IT training for other departments? I was having a discussion with a senior (non-technical) colleague last week about a potential new IT requirement and we came to the issue of hardware. He asked me how much the server would cost (it would come out of...