by RevM Admin | Jul 8, 2010 | Blog, IT Service Management
The best way to achieve efficiencies and save money is to get support from the top It’s important that IT departments have support from the Board for the projects that they undertake. I’ve written before about the governance responsibilities that IT teams have, and...
by RevM Admin | Jun 29, 2010 | Blog, IT Service Management
Are IT just blockers? Ever heard this? “We prefer not to go through the IT Department, they just block everything we try to do.” Sadly, it’s a fairly common refrain in many organisations and often leads to departments buying their own systems without the help of...
by RevM Admin | Jun 15, 2010 | Blog, IT Service Management, Service Providers
Key Performance Indicators (KPI’s) help improve customer satisfaction I’ve been doing some work recently on KPIs (key performance indicators). As I mentioned a couple of weeks ago, these are becoming increasingly important to demonstrate to the rest of the business...
by RevM Admin | Jun 8, 2010 | Blog, IT Service Management
In many organisations there are some technology systems which are not managed by the main I.T. team. Often these are small, specialist systems which are looked after by the departments which own them. The reasons for having this type of arrangement are usually...
by RevM Admin | May 26, 2010 | Blog, IT Service Management
With fairly significant spending cuts announced this week, it looks like we’re headed for a tough time in the current months, and I suspect that IT teams will have to bear their fair share of the budget cuts. Since IT tends to be quite an expensive service, there may...
by RevM Admin | May 19, 2010 | Blog, IT Service Management
There’s no doubt at all that ITIL has transformed the way that Service Desks operate. ITIL processes, particularly in respect of incident and problem management, have brought structure and consistency to the IT support operation, and this has led to higher levels of...
by RevM Admin | May 12, 2010 | Blog, IT Service Management
How important is IT training for other departments? I was having a discussion with a senior (non-technical) colleague last week about a potential new IT requirement and we came to the issue of hardware. He asked me how much the server would cost (it would come out of...
by RevM Admin | May 4, 2010 | Blog, IT Service Management
The purchasing process of buying an IT system… I recently overheard two senior managers complain about an IT system; the conversation went something like this. “It just seems very clunky – we have to adapt our processes to meet the needs of the system”. “If only we...
by RevM Admin | Apr 20, 2010 | Blog, IT Service Management
Why are the elections so important to IT and shared services? With the election campaigning in full swing, it’s interesting to consider how this affects IT. All the political parties are talking about efficiencies (which effectively means the same as budget cuts) and...
