Sunrise Software Blog - Latest News, Insights & updates
Automation Comes Of Age with Integration – At Last!

Automation Comes Of Age with Integration – At Last!

OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years… In the cyber security world especially, barely a paragraph has been written in recent years that doesn’t contain some automation/automaton reference in the form of AI...
Self Service Portals and Integration

Self Service Portals and Integration

In the context of integration, another much talked about feature over the past few years has been the “self-service portal”. The idea of letting end users – or customers – help themselves stems from the early days of SaaS platforms and next generation service...
The Importance Of Being Integrated

The Importance Of Being Integrated

Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No IT vendor – regardless of its primary focus is a self-contained, company panacea. Hence, the importance of a service management platform being able to integrate with...
ITIL Certification – what and why?

ITIL Certification – what and why?

From day one of ITIL, certification schemes have gone hand in hand with those service management delivery guidelines. Obviously, with each iteration of ITIL, so those schemes have changed and advanced to reflect the changes, but have always followed a modular approach...
ITIL Framework – what and why?

ITIL Framework – what and why?

ITIL has always been designed as nothing less – and nothing more – than a framework to build service management around. Indeed, the original definition – and goal – of ITIL was literally to develop a framework for efficient and financially responsible use of IT...
ITIL Process – what and why?

ITIL Process – what and why?

ITIL – especially from v2 onwards, has always been essentially process-driven. The initial process focus was on two basics: service support and service delivery – i.e. providing all operative processes necessary for the handling of service interruptions and changes,...
Incident Management and ITIL

Incident Management and ITIL

Whatever the latest trends in ITSM – and indeed ITIL – at the heart of the matter is still the resolution of issues, AKA incident management. This is equally applicable outside of the IT domain, as service management spreads enterprise-wise; the basic concept of...