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Integration and Change adds value with ITSM

Integration and Change adds value with ITSM

The one constant in the world of IT, ironically enough, happens to be the primary variable – change. Keeping track of change Constants are easy to manage – where they exist – but variables are anything but. Hence, why “adds and changes” are regularly referred to as an...
Automation Comes Of Age with Integration – At Last!

Automation Comes Of Age with Integration – At Last!

OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years… In the cyber security world especially, barely a paragraph has been written in recent years that doesn’t contain some automation/automaton reference in the form of AI...
Self Service Portals and Integration

Self Service Portals and Integration

In the context of integration, another much talked about feature over the past few years has been the “self-service portal”. The idea of letting end users – or customers – help themselves stems from the early days of SaaS platforms and next generation service...
The Importance Of Being Integrated

The Importance Of Being Integrated

Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No IT vendor – regardless of its primary focus is a self-contained, company panacea. Hence, the importance of a service management platform being able to integrate with...
ITIL Certification – what and why?

ITIL Certification – what and why?

From day one of ITIL, certification schemes have gone hand in hand with those service management delivery guidelines. Obviously, with each iteration of ITIL, so those schemes have changed and advanced to reflect the changes, but have always followed a modular approach...