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Sunrise 2018 round-up

Sunrise 2018 round-up

Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisations had come to terms with their security concerns of the Cloud and started to embrace the combination of certainty and flexibility that comes with hosted pricing and... Read More
Aligning IT to Business Growth

Aligning IT to Business Growth

Service management transformation isn’t just about the now, it’s about the future too. This article by Dave Woods, IT Support Manager at Utilita unveils the steps his team took to plan for IT services aligned with 600% corporate growth targets. Read the article in... Read More
DevOps: ITSM Killer or Talking Shop?

DevOps: ITSM Killer or Talking Shop?

At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned with the excitement of the devout. Other times it’s more of a ‘what has this got to do with me?’ But what is Devops actually for? Is it a replacement for ITSM and ITIL?... Read More
Is a New Reality Dawning on the ITSM SaaS dream?

Is a New Reality Dawning on the ITSM SaaS dream?

How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of time will have seen trends come and go; the IT cycle of in-house to out-source to in-house being one that immediately springs to mind. There’s no right or wrong, just... Read More
ITSM ROI: a treasure trove of value!

ITSM ROI: a treasure trove of value!

I’ve worked in the service management software industry for longer than I care to admit, yet I’ve just been given a stark reminder of the contribution that it makes to the wider business. This Computer Weekly article on the adoption of Sunrise ITSM SaaS at Utilita... Read More

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