Is a New Reality Dawning on the ITSM SaaS dream?
How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of time will have seen trends come and go; the IT cycle of in-house to out-source to in-house being one that immediately springs to mind. There’s no right or wrong, just... Read More
ITSM ROI: a treasure trove of value!
I’ve worked in the service management software industry for longer than I care to admit, yet I’ve just been given a stark reminder of the contribution that it makes to the wider business. This Computer Weekly article on the adoption of Sunrise ITSM SaaS at Utilita... Read More
Discover your inner marketer for self-service success
Traditionally the phone or email were the main ways that users contacted the IT service desk. Administration time was high, capturing the information manually took time and even basic problems, such as resetting passwords, took much longer than they should. The... Read More
Privacy Policy update
Sunrise’s Privacy Policy has been updated, including changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR). Read More
Product News, 2017 Round-up and 2018 news
2017 was a busy year for Sunrise’s software and product development teams. Apart from ‘business as usual’ – updates for technology platforms, security, performance and error corrections – Sunrise’s teams released 2 new software versions and also 2 new functional... Read More
So you don’t need new service desk software?…
…The 12 year old ‘ticketing system’ serves the purpose, just fine? Think again, your business will thank you for it. Efficiency comes in many forms and not only can the right solution cut departments’ costs, but it can also be a revenue generator and a powerful... Read More
A seasonal message from Sunrises
2017 has been quite a year! Politically, economically and socially we’ve all experienced some unforeseen disruption to the 21st Century state of affairs. While technology has become more and more entrenched in our day to day lives, commerce in general has held its... Read More
