The one constant in the world of IT, ironically enough, happens to be the primary variable – change. Keeping track of change Constants are easy to manage – where they exist – but variables are anything but. Hence, why “adds and changes” are regularly referred to as an...
There has been much talk in recent years of “digital transformation” and the need to embrace it, regardless of the type and size of business, including the mantra of the more recent ITIL updates. Defined as the adoption of digital technology to transform services or...
Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – business process mantra -and ITSM has grown ever stronger and more committed from the latter side. And talking of turning, ITSM turned ESM is a perfect example of this...
OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years… In the cyber security world especially, barely a paragraph has been written in recent years that doesn’t contain some automation/automaton reference in the form of AI...
In the context of integration, another much talked about feature over the past few years has been the “self-service portal”. The idea of letting end users – or customers – help themselves stems from the early days of SaaS platforms and next generation service...
Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No IT vendor – regardless of its primary focus is a self-contained, company panacea. Hence, the importance of a service management platform being able to integrate with...
Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Community Integrated Care (CIC) is a national social care charity which provides care and support to thousands of people with a diverse range of needs across England and...
From day one of ITIL, certification schemes have gone hand in hand with those service management delivery guidelines. Obviously, with each iteration of ITIL, so those schemes have changed and advanced to reflect the changes, but have always followed a modular approach...
ITIL has always been designed as nothing less – and nothing more – than a framework to build service management around. Indeed, the original definition – and goal – of ITIL was literally to develop a framework for efficient and financially responsible use of IT...
