So you don’t need new service desk software?…
…The 12 year old ‘ticketing system’ serves the purpose, just fine? Think again, your business will thank you for it. Efficiency comes in many forms and not only can the right solution cut departments’ costs, but it can also be a revenue generator and a powerful... Read More
A seasonal message from Sunrises
2017 has been quite a year! Politically, economically and socially we’ve all experienced some unforeseen disruption to the 21st Century state of affairs. While technology has become more and more entrenched in our day to day lives, commerce in general has held its... Read More
GDPR and ITSM – Sunrise’s commitment
Sunrise has always fully committed to our customers’ rights to data protection and privacy, complying with EU and UK regulations. The introduction of GDPR, effective date 25th May 2018, has provided Sunrise with the opportunity to strengthen our data protection... Read More
ITSM Security: Are On-Premise Solutions Really More Secure?
Be honest, IT Service Management has caused you more than a few ITSM Security related headaches over the years. And you’re not alone. Even when everything goes right, there are just so many decisions to make and hurdles to overcome when implementing and maintaining... Read More
MSPs – the invisible technology wizards!
by Graham Rogers, MSP Account Manager. Working in an essential but by definition invisible sector – well, maybe that needs a sprinkling of magic. The public are quick to blame, maybe slower to be forthcoming with support, but behind the scenes, MSPs – IT Managed... Read More
Who You Gonna Call? #ultimatesupport
Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just... Read More
Disruption and the NHS Service Desk
Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS... Read More