In order to help us deliver service management solutions that best support your organisation we kindly invite you to complete our short Technology Survey. As a thank you upon completion you can be entered into a prize draw to be in with a chance to win £100 Amazon...
The benefits of Self-Service have been a subject for discussion for a number of years now. It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...
Welcome to the Sunrise Customer Awards 2016. Sunrise are proud to work with a wide variety of organisations – many of whom are using our software in the most innovative of ways. We would like to recognise our customers’ prowess through an award program and also to...
Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioners are increasingly under pressure to improve efficiency and responsiveness. Disorganised HR support processes can have dire consequences, from employees frustrated at...
There is a lot of information doing the rounds at the moment about how HR teams should be adopting a new approach, based on software systems, to enable them to be more efficient, more productive and to deliver a better service to employees. That is all well and good,...
“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
Sustaining a successful business can be a real challenge. Not only do businesses have to think about attracting and retaining customers, they also have to think about attracting and retaining the right people with the right skill set to work within their organisation....
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...
