Sunrise Customer User Group: 19th April 2016
Earlier this week, we held our first Customer User Group of 2016 at the historic Eynsham Hall in Oxfordshire. It was great to welcome so many customers to this one day event. About the Sunrise Customer User Group Sunrise Customer User Groups are designed to give our... Read More
Are Your Staff On Board With Self-Service?
Originally published on SITSCommunity360.com With more areas of the business relying on IT, it’s all too easy for internal service desks to end up stuck in break-fix mode, solving one issue after another for the workforce with little time for strategic planning or... Read More
Risk Mitigation and Service Management: Putting in Place the Right Controls and Workflows
Originally published on Continuity Central.com Businesses often overlook the usefulness of service management tools that they already have at their fingertips as a way tostreamline and effectively manage internal risk processes. Dean Coleman, our Head of Service... Read More
The dangers of managing your HR queries in spreadsheets…
One of the biggest surprises we at Sunrise have had this year, is the number of organisations that still put their employee cases and queries, and their faith, in the humble spreadsheet. Now, please do not get me wrong, I love a good spreadsheet and I really see the... Read More
The benefits of introducing a service desk approach to HR
In our previous blog, A service desk approach to managing HR queries, we introduced the concept of introducing a service desk approach to HR departments. But why should HR teams look to introduce another system into their departments – isn’t it just another system to... Read More
A Service Desk Approach to Managing HR Queries
‘How much holiday do I have remaining?’, ‘When do I need to submit my MAT-1B form?’, ‘I have an issue with absence in my team, what can I do?’ these questions are likely to be very familiar to those working in an HR team – but how do you track and manage all of these... Read More
Service to Satisfy: Don’t let the complex web of supply and demand cost you customers
Originally published on Data Centre News magazine. Cloud hosted Software-as-a-Service (SaaS) solutions are set to continue dominating the IT industry, with global SaaS software sales set to reach $106bn this year, according to a study from Goldman Sachs. The firm also... Read More
