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25 Years and Counting!

25 Years and Counting!

Sunrise celebrated 25 years of delivering easy to use, adaptable Service Management software in 2019. It’s no mean feat for an independent software vendor to have flourished over this time, when so many well-known and far larger names have come and gone. We...
2020, Year of Pragmatic ITSM

2020, Year of Pragmatic ITSM

Let’s raise a glass to common sense! With 2019 coming to an end, at Sunrise we’re celebrating 25 years in business, enjoying the Ups and commiserating on the Downs of the world of IT Service Management. If one thing strikes me though, as the world goes through all...
SaaS 5 years in – myth vs reality

SaaS 5 years in – myth vs reality

“It’s not secure. Compliance concerns are too great to risk. We must be in control. Isn’t there an unacceptable risk of downtime? What happens as we grow – will the solution scale and perform acceptably? In the long term isn’t it more expensive than simply purchasing...
Getting Genuine Business Value from ITSM Reporting

Getting Genuine Business Value from ITSM Reporting

Reporting in the ITSM world can be a bit hit-or-miss but is hugely important – one of the key concerns raised once again in the 2019 ‘SDI View from the Frontline report’. There’s so much data to work from, and so many people to inform, that quite...