How Data-Rich are HR Teams?
Sustaining a successful business can be a real challenge. Not only do businesses have to think about attracting and retaining customers, they also have to think about attracting and retaining the right people with the right skill set to work within their organisation.... Read More
When Monday comes…
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many... Read More
Enterprise Service Management – From Buzzword to Reality
Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the... Read More
Sunrise Customer User Group: 19th April 2016
Earlier this week, we held our first Customer User Group of 2016 at the historic Eynsham Hall in Oxfordshire. It was great to welcome so many customers to this one day event. About the Sunrise Customer User Group Sunrise Customer User Groups are designed to give our... Read More
Are Your Staff On Board With Self-Service?
Originally published on SITSCommunity360.com With more areas of the business relying on IT, it’s all too easy for internal service desks to end up stuck in break-fix mode, solving one issue after another for the workforce with little time for strategic planning or... Read More
Risk Mitigation and Service Management: Putting in Place the Right Controls and Workflows
Originally published on Continuity Central.com Businesses often overlook the usefulness of service management tools that they already have at their fingertips as a way tostreamline and effectively manage internal risk processes. Dean Coleman, our Head of Service... Read More
The dangers of managing your HR queries in spreadsheets…
One of the biggest surprises we at Sunrise have had this year, is the number of organisations that still put their employee cases and queries, and their faith, in the humble spreadsheet. Now, please do not get me wrong, I love a good spreadsheet and I really see the... Read More
