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The Top 5 Reasons Self-Service Fails

The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now.  It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...
Sunrise Customer Awards 2016

Sunrise Customer Awards 2016

Welcome to the Sunrise Customer Awards 2016.  Sunrise are proud to work with a wide variety of organisations – many of whom are using our software in the most innovative of ways. We would like to recognise our customers’ prowess through an award program and also to...
Could gamification help your organisation level up?

Could gamification help your organisation level up?

“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
How Data-Rich are HR Teams?

How Data-Rich are HR Teams?

Sustaining a successful business can be a real challenge. Not only do businesses have to think about attracting and retaining customers, they also have to think about attracting and retaining the right people with the right skill set to work within their organisation....
When Monday comes…

When Monday comes…

You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress.  Not me.  I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
Enterprise Service Management – From Buzzword to Reality

Enterprise Service Management – From Buzzword to Reality

Earlier this month, we attended the Service Desk Institute Conference 2016 (SDI16) held at the Hilton Metropole in Birmingham. It was quite an exciting and thought-provoking couple of days with a busy schedule of speakers, suppliers and thought leaders from across the...