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The Sunrise Blog

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What is helpdesk software used for

What is Help Desk Software used for?

Help desk software is used to assist the IT support team to log requests for help, track and communicate responses and collate IT support in...

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what is a service desk tool

What is a Service Desk Tool?

A service desk tool is an IT management software application which helps the IT team to better manag...

CX wins from service desk

5 CX Wins from Service Desk Actions

This practical guide looks at 5 service desk-driven operations which help improve customer experienc...

ITSM who are you betting on

Sourcing or procuring - what's best for my ITSM solution?

A classic dilemma for an IT professional tasked with sourcing and procuring products and services fo...

ITSM Best of Breed

ITSM: Best Of Breed Or Jack Of All Trades?

It’s the age-old argument within the world of IT – create and integrate a solution using a combinati...

ITSM lessons 2020

2020 – 10 ITSM lessons learned and tips for 2021

In 2020, life merged with the workplace, technology no longer respected boundaries and new requireme...

ITSM reporting blog driving seat

Are you in the Driving Seat for ITSM Reporting?

High on any IT service manager’s to-do list, ITSM reporting just has to be done, and frequently. SLA...

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