Sunrise has always fully committed to our customers’ rights to data protection and privacy, complying with EU and UK regulations. The introduction of GDPR, effective date 25th May 2018, has provided Sunrise with the opportunity to strengthen our data protection...
Be honest, IT Service Management has caused you more than a few ITSM Security related headaches over the years. And you’re not alone. Even when everything goes right, there are just so many decisions to make and hurdles to overcome when implementing and maintaining...
by Graham Rogers, MSP Account Manager. Working in an essential but by definition invisible sector – well, maybe that needs a sprinkling of magic. The public are quick to blame, maybe slower to be forthcoming with support, but behind the scenes, MSPs – IT Managed...
Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just...
Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS...
Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘always on’ world, employees and customers are finding themselves no longer just working the traditional 9am-5pm working day. In fact, with the continued rise of...
The benefits of Self-Service have been a subject for discussion for a number of years now. It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...
Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioners are increasingly under pressure to improve efficiency and responsiveness. Disorganised HR support processes can have dire consequences, from employees frustrated at...
There is a lot of information doing the rounds at the moment about how HR teams should be adopting a new approach, based on software systems, to enable them to be more efficient, more productive and to deliver a better service to employees. That is all well and good,...
