Getting Genuine Business Value from ITSM Reporting
Reporting in the ITSM world can be a bit hit-or-miss but is hugely important – one of the key concerns raised once again in the 2019 ‘SDI View from the Frontline report’. There’s so much data to work from, and so many people to inform, that quite... Read More
Bidfood: Changing the perception of IT in your organisation
Bidfood When your company mantra is ‘Service Excellence’, and awards adorn the organisation from the CEO down, any team can become frustrated if circumstances mean they are offering anything less. Faced with an outsourced IT Service Desk, which was a cause of... Read More
How to Future-Proof your Service Desk – tips from a SDI workshop
The SDI ran a one day workshop recently on the topic of ‘future-proofing’ the service desk. It’s a wide-ranging subject but an important one in developing successful long-term business services. Here are some of the ideas we heard. The over-arching theme of the day... Read More
SDI View from the Frontline report – ITSM vendor view
Once again, the SDI survey on ITSM software tools has been returned and once again there’s both a pat on the back and a shot across the bows for the ITSM software vendors. Many customers are happy with the tools they use, their capabilities and the service they... Read More
8 Things to Consider When Choosing ITIL Aligned Service Desk Software
Choosing ITIL service desk software can be a real headache. Just take a look through a few vendor websites. They all seem to say the same things, offer the same features, and promise the same high levels of customer service… so how do you tell which is right for your... Read More
What makes Housing Associations good at IT Service Management?
Housing Associations exist in one of those hybrid worlds, working within the challenging budgets of the not-for-profit organisation but faced with the demands of technology-dependent colleagues and often the organisation’s customers, partners and tenants. I’ve been... Read More
What’s the Difference Between ITIL and ITSM?
Let’s be honest, the IT world is never short of acronyms. And unfortunately, while they can be useful, acronyms also bring with them an inevitable degree of confusion. The trouble is, once you’ve sat through a few meetings listening to people throw around terms like... Read More
