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Adapting to COVID at Moray Council

Adapting to COVID at Moray Council

Adapting to COVID with ITSM tools. As the COVID-19 crisis runs its course, IT service departments and IT Service Management software have taken the strain of managing the required change in working practices. Enabling the relocation of a working population from an...
SaaS data dilemmas – UK or abroad?

SaaS data dilemmas – UK or abroad?

Is your SaaS Service Desk software hosted in the UK? Do you know exactly where your ITSM data is, at all times? Does this matter to you, your staff or your customers? Can your supplier transparently tell you where your data is stored and processed – in the UK or...
What is ITSM Automation and What Can it Do for You?

What is ITSM Automation and What Can it Do for You?

Completing manual, repetitive tasks is a huge burden for IT service desks. It hinders efficiency, consumes a massive amount of time, and causes errors that must be identified, reported, and fixed. According to research, the average IT department spends an incredible...
25 Years and Counting!

25 Years and Counting!

Sunrise celebrated 25 years of delivering easy to use, adaptable Service Management software in 2019. It’s no mean feat for an independent software vendor to have flourished over this time, when so many well-known and far larger names have come and gone. We...
2020, Year of Pragmatic ITSM

2020, Year of Pragmatic ITSM

Let’s raise a glass to common sense! With 2019 coming to an end, at Sunrise we’re celebrating 25 years in business, enjoying the Ups and commiserating on the Downs of the world of IT Service Management. If one thing strikes me though, as the world goes through all...
SaaS 5 years in – myth vs reality

SaaS 5 years in – myth vs reality

“It’s not secure. Compliance concerns are too great to risk. We must be in control. Isn’t there an unacceptable risk of downtime? What happens as we grow – will the solution scale and perform acceptably? In the long term isn’t it more expensive than simply purchasing...