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A cracking end to 2021

A cracking end to 2021

December brings to a close another busy year for Sunrise. In continuing uncertain times, affecting our lives both at work and at home, I’m proud to say that our team has continued to support our customers – many front-line organisations themselves – with great...
ITSM Trends for 2022

ITSM Trends for 2022

What better way is there to predict ITSM trends than to ask the audience? Clear trends in ITSM for 2022 were indicated in recent research from the Service Desk Institute (SDI), sponsored by Sunrise. The future of ITSM This clearly lies in continuing the successes of...
What’s the ROI of your business’s ITIL?

What’s the ROI of your business’s ITIL?

A question we’re frequently asked is regarding the Return On Investment, or ROI of ITIL – and whenever it comes around, it’s not one with a short answer. ITIL itself is a framework, a guided set of practices which enable the improvement of IT and related services’...