While IT in general is always looking to move forward, sometimes there are trigger points which dictate a rapid – and often unplanned – change, which can then be utilised in general, day to day use, rather than as a one-off response. Sometimes this arrives in the form...
Here’s a profound note to start on: nothing in life stays the same, whether technological or biological. 2020 is a perfect example – an ever-changing landscape globally, married to what was already a radically changing IT landscape, courtesy of key game-changers such...
The one constant in the world of IT, ironically enough, happens to be the primary variable – change. Keeping track of change Constants are easy to manage – where they exist – but variables are anything but. Hence, why “adds and changes” are regularly referred to as an...
There has been much talk in recent years of “digital transformation” and the need to embrace it, regardless of the type and size of business, including the mantra of the more recent ITIL updates. What does Digital transformation mean to the Service Desk?...
Since the first incarnation of ITIL, the relationship between those guidelines turned, for some – business process mantra -and ITSM has grown ever stronger and more committed from the latter side. And talking of turning, ITSM turned ESM is a perfect example of this...
OK – so we all know automation has been going to be the “next big thing” in IT for the past 25 years… ITSM Automation & Integration have their day In the cyber security world especially, barely a paragraph has been written in recent years that doesn’t contain some...
In the context of integration, another much talked about feature over the past few years has been the “self-service portal”. The idea of letting end users – or customers – help themselves stems from the early days of SaaS platforms and next generation service...
Throughout the IT era, vendors have occasionally tried to do everything themselves. And failed. No IT vendor – regardless of its primary focus is a self-contained, company panacea. Hence, the importance of a service management platform being able to integrate with...
Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Community Integrated Care (CIC) is a national social care charity which provides care and support to thousands of people with a diverse range of needs across England and...
