Who You Gonna Call? #ultimatesupport
Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just... Read More
Disruption and the NHS Service Desk
Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS... Read More
Building and Supporting a Global Service Desk
Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘always on’ world, employees and customers are finding themselves no longer just working the traditional 9am-5pm working day. In fact, with the continued rise of... Read More
The Technology Survey 2016
In order to help us deliver service management solutions that best support your organisation we kindly invite you to complete our short Technology Survey. As a thank you upon completion you can be entered into a prize draw to be in with a chance to win £100 Amazon... Read More
The Top 5 Reasons Self-Service Fails
The benefits of Self-Service have been a subject for discussion for a number of years now. It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute... Read More
Sunrise Customer Awards 2016
Welcome to the Sunrise Customer Awards 2016. Sunrise are proud to work with a wide variety of organisations – many of whom are using our software in the most innovative of ways. We would like to recognise our customers’ prowess through an award program and also to... Read More
The Workforce as a Customer – What HR Can Learn from Customer Service Desks
Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioners are increasingly under pressure to improve efficiency and responsiveness. Disorganised HR support processes can have dire consequences, from employees frustrated at... Read More
