The Technology Survey 2016
In order to help us deliver service management solutions that best support your organisation we kindly invite you to complete our short Technology Survey. As a thank you upon completion you can be entered into a prize draw to be in with a chance to win £100 Amazon... Read More
The Top 5 Reasons Self-Service Fails
The benefits of Self-Service have been a subject for discussion for a number of years now. It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute... Read More
Sunrise Customer Awards 2016
Welcome to the Sunrise Customer Awards 2016. Sunrise are proud to work with a wide variety of organisations – many of whom are using our software in the most innovative of ways. We would like to recognise our customers’ prowess through an award program and also to... Read More
The Workforce as a Customer – What HR Can Learn from Customer Service Desks
Originally published on HR Review. As the workplace continues to grow in complexity, HR practitioners are increasingly under pressure to improve efficiency and responsiveness. Disorganised HR support processes can have dire consequences, from employees frustrated at... Read More
Top Tips for selecting the right partner for your HR software project
There is a lot of information doing the rounds at the moment about how HR teams should be adopting a new approach, based on software systems, to enable them to be more efficient, more productive and to deliver a better service to employees. That is all well and good,... Read More
Could gamification help your organisation level up?
“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at Sunrise Software Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an... Read More
How Data-Rich are HR Teams?
Sustaining a successful business can be a real challenge. Not only do businesses have to think about attracting and retaining customers, they also have to think about attracting and retaining the right people with the right skill set to work within their organisation.... Read More
