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Who You Gonna Call? #ultimatesupport

Who You Gonna Call? #ultimatesupport

Our recent Summer survey asked the Service Desk community to share their most memorable IT Support calls. Our favourite, and winner of £100 Amazon voucher? “I need a new mobile phone, as I dropped mine into the lawn mower and it’s been shredded.” Ohhh – can’t you just... Read More
Disruption and the NHS Service Desk

Disruption and the NHS Service Desk

Marc Lawton, NHS Account Director I recently attended the NHS iLINKS Innovations conference which is dedicated to showcasing innovation and technology and exploring the benefits across health and social care. Sunrise is proud to sponsor and support our customer, NHS... Read More
The Top 5 Reasons Self-Service Fails

The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now.  It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute... Read More
Sunrise Customer Awards 2016

Sunrise Customer Awards 2016

Welcome to the Sunrise Customer Awards 2016.  Sunrise are proud to work with a wide variety of organisations – many of whom are using our software in the most innovative of ways. We would like to recognise our customers’ prowess through an award program and also to... Read More

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