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The Sunrise Blog

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ROI of ITIL

What’s the ROI of your business’s ITIL?

A question we’re frequently asked is regarding the Return On Investment, or ROI of ITIL – and whenever it comes around, it’s not one with a ...

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Covid IT support strategy

COVID priorities – pandemic drives IT support strategy

Accelerate, Shift Left, Automate IT Support. As a direct result of COVID-19, the majority of respond...

SDI Survey Report: COVID Reshaping IT Support

SDI Survey Report: COVID Reshaping IT Support

How did your pandemic experience compare? Brand new research carried out by SDI and Sunrise highligh...

why invest in ITSM

Why invest in ITSM for your business

The COVID pandemic starkly exposed ITSM practitioners and IT services teams to an unprecedented acce...

what is MSP software

What is MSP Software?

Software for Managed Service Providers – those external third party organisations which provide soft...

ITSM tools

What are ITSM tools?

ITSM tools provide the means to deliver the processes and activities that help organisations manage ...

what does a ticketing system do

What does a Ticketing System do?

A ticketing system is the most basic software solution available for the IT helpdesk, to assist the ...

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