Customers seeking ‘Software as a Service’ – can take confidence in the knowledge that the business partner for our SaaS IT Service Management offering is IBM Cloud, a network of UK and global Tier 3 data centres which can facilitate almost any data, ‘infosec’ and business continuity requirements.
Integration of Sunrise with external applications is possible via the REST API feature, creating scope for your Service Desk to support a variety of applications used throughout your organisation.
SDI Standard Reporting
Reporting is not only key to the business, for service desk organisations seeking to gain SDI accreditation, it’s a critical point in gaining the required level of proof. SDI reporting from Sunrise is certified to help customers meet those standards with ease.
Enterprise Service Management (ESM) Platform
Sunrise’s applications are built on a workflow automation and process builder platform which enables Service Management centric processes and benefits to be rapidly deployed across the enterprise – not just in the IT department. There are many benefits to using a common platform in this way, not least being ROI, the reuse of common data, security and ease of maintenance and management.
Leverage of the Sunrise platform does not require coding, scripting or database skills. Documented ReST and SOAP APIs and mail processors facilitate integration with applications, systems and tools.
How does ITSM software work in real life? Sunrise is easy to configure in common use cases such as onboarding new starters, reporting a lost phone, new device requests and leavers including important automation of the GDPR ‘Right to be forgotten’. Our videos will help to step you through these common IT service management use cases.